Patient Resources

Welcome to Cleveland Specialized Clinic's Patient Resources. Here, we provide essential information to ensure your experience with us is smooth and informed. From emergency services to admission and billing, our aim is to make your visit as stress-free as possible. Explore our resources to find helpful guidelines and support during your time with us.

Emergency Services

Offering a fully functional 24X7 service, the Emergency at Cleveland Specialized Clinic is primarily concerned with the care of illnesses or injuries requiring immediate medical attention.

Primarily responsible for initiating resuscitation and stabilization and performing the initial investigations and interventions needed to diagnose and treat illnesses or other injuries in the acute phase.

The Emergency Medicine Department at Cleveland Specialized Clinic has an expert team of ACLS, BLS and ATLS Certified Doctors and supporting staff who specialize in managing different types of emergencies.

Moreover, Advanced Life Support Ambulances are provided by the hospital and they are well-equipped with essential life support systems. A team of highly experienced doctors and trained nurses manage these ambulances, round the clock.
Admission and Billing

Our admission and billing process is designed to be straightforward and efficient. Upon arrival, our friendly staff will guide you through the necessary paperwork and admission procedures. We offer transparent billing practices, providing clear explanations of charges and assisting with insurance claims to ensure you receive the benefits you are entitled to.

Our goal is to minimize your stress so that you can focus on your health and recovery. If you have any questions or need assistance, our billing office is here to help.
Discharge Process

We aim to make the discharge process as smooth as possible. Our team will provide you with comprehensive discharge instructions, including medication management, follow-up appointments, and any necessary home care instructions.

We encourage you to ask any questions you may have to ensure you are fully prepared to continue your recovery at home. Your health and well-being are our top priorities, and we are committed to providing ongoing support even after you leave the hospital.

Faq

Frequently Asked Questions

At the reception, you will be registered on a first come-first served basis unless it is an emergency. All your relevant data will be recorded if you’re a new patient. All patients are requested to sit and wait for the patient guide’s advice.

In the consultation room you will be examined by the doctor and you will be treated depending on diagnosis. You may or may not be sent for investigation for the further medical tests as per the doctor’s recommendation.

This depends on what investigations are being carried out. You will be accordingly advised by your doctor and laboratory technician.

Yes, you can but this is subject to availability of the required doctor. All our doctors are exceptional though it’s understandable that some patients build rapport with specific doctors.

Our average patient turnaround time from the time you register to the time you leave is slightly under or over two hours, all things being constant. There might be explained delays depending on the number or kind of emergencies coming in and it also depends on which doctor you are going to see. We maintain a first come-first served policy.

Almost all laboratory tests are carried out at CSC but the highly specialized tests are outsourced to highly reputable laboratories.

Not all patients must go through the laboratory. It is based on the recommendation by the doctor following their examination of the patient.

We have a variety of drugs and in the rare event that we’re out of stock, we shall ensure that we do get the drugs to the patient as soon as is practically possible.